Terms & Conditions
1. Appointments & Service
Maisie Egginton provides professional saddle fitting services including condition scoring, conformation and back assessment, gait analysis, templating, and both static and ridden assessments. All fittings are conducted with the horse's welfare as the primary priority.
2. Safety & Preparation
Owners are responsible for ensuring the horse is clean, dry, and safe to handle. A hard, level surface for trotting up and an appropriate area for a ridden assessment (if applicable) must be provided. If the horse is deemed unsafe or the environment unsuitable, the fitter reserves the right to terminate the appointment, and full call-out fees will apply.
3. Cancellations & Timing
Cancellations made with less than 48 hours' notice will incur a cancellation fee equivalent to 50% of the service charge. Cancellations within 24 hours or 'no-shows' will be charged at 100%. We strive to be punctual, but as we work with live animals, appointment times are approximate. We will communicate any significant delays as soon as possible.
4. Payment & Pricing
Payment is due in full at the time of the appointment. We accept cash or bank transfer. Pricing is subject to change, and specific quotes will be provided at the time of booking. All new and used saddles sourced through our affiliates (e.g., The Saddle Bank) are subject to their specific trial and purchase terms.
5. Travel Charges
Travel charges are calculated based on mileage from Worcestershire. These charges are split between clients at the same location where possible. Travel fees are payable even if no saddle is purchased or if a fit cannot be achieved due to the horse's condition.
6. Regular Checks
Horses change shape regularly due to age, fitness, diet, and season. It is the owner's responsibility to book regular follow-up checks (typically every 6 months) to ensure continued correct fit. Any concerns between scheduled visits should be reported immediately.
7. Complaints & Liability
In the unlikely event of a complaint, please notify us in writing within 7 days of the appointment. We are fully insured and listed on the Equine Fitters Directory. Our liability is limited to the cost of the service provided. We are not responsible for changes in fit resulting from changes in the horse's shape after the appointment date.
8. Breaches
Failure to comply with these terms, including non-payment or unsafe conduct, may result in the suspension of future services. We reserve the right to amend these terms at any time by updating this page.